Common queries answered

Frequently asked Questions

How long does it take for me to receive my order?

We provide immediate access to all products purchased from us in the form of a download link.

Can I access my order at any time?

Definitely. We allow you to create an account before or during the order process so that you can access your order at any time.

How do I receive customer support?

Contact us by email or contact form and we’ll get back to you as soon as possible. If you would like direct communication, you can use our Instagram and message us directly. It takes us less time to respond.

How secure is my personal and payment information?

We keep your information safe and secure at all times. Our online payment gateway is certified by PayPal, making it the safest way to make payments.

Your credit card information is never accessible to us, Neither your name nor your email address will be shared with third parties.

Are your Sample Packs Royalty-Free?

That’s right! We sell products that can be used in your releases without paying additional royalties to the rights holders. It will be very clear on the relevant product page if there are any exceptions to this rule.

Will my items come in one package?

Yes, bundles and single products come in one package, which makes downloading easier and reduces your effort & time.

I have corrupted/Missing files in my order, what should I do?

It’s not a problem, all you have to do is contact us with your order number and product name so we can help you with any further missing files for your order.

What is your return/Refund and exchange policy?

Unfortunately we cannot offer refunds on digital products. However if you are unsatisfied with your product we are happy to extend store credit to you so you can choose something else. Just send us an email with your order ID (example: #1023).

Still need help?

Get in touch with us

[weforms id=”7087″ title=”false” description=”false”]